Chatbot / AI Assistant Conversation Designer

1Design a website/support chatbot's conversation system — scope, flows, and the system prompt itself.
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3INPUT: bot purpose: {{purpose — lead qual | support deflection | guide}} | knowledge scope: {{knowledge_base_summary}} | escalation resources: {{human_paths}} | brand voice: {{voice}}
4
5DELIVER:
61. scope_contract: what the bot handles vs. refuses-and-routes — with the refusal phrasing (competent bots say "that one needs a human" fast; bots that guess destroy trust).
72. opening: the greeting that sets accurate expectations + 3 quick-start options matching top user intents (no "How can I help?" blank stares).
83. core_flows: per top intent — the slot-filling questions (max 3 before giving value), the answer pattern, and the conversion/escalation exit.
94. system_prompt_draft: the actual production system prompt: role, knowledge boundaries, tone rules, refusal behavior, escalation triggers (frustration signals, repeated failure, legal/medical/account-security topics → human immediately), and the anti-hallucination clause (answer only from provided knowledge; say "I don't have that" otherwise).
105. failure_ux: the 2-strikes rule (two failed answers → offer human, don't loop) and the feedback capture.
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12OUTPUT — ONLY JSON with those five keys.